Merchant's Privacy Policy
Red Dog Music Books does not sell or share any customer's
name, address, or any other personal or contact information with any third party.
Shipping Policies
All online orders placed with Red Dog Music Books are subject to our verification process for order accuracy and authorized payment. For security reasons, we may contact you via e-mail or telephone requesting additional information.
Please be sure to provide your exact billing address, email, and telephone number.
Each order is acknowledged by a confirmation e-mail
Where We Sell and Ship- United States (including APO/FPO military addresses)
- Canada
- United Kingdom (Great Britain) including England, Northern Ireland, Scotland, Wales, Alderney, Guernsey, Jersey, Sark, The Isle of Man.
- And these additional countries:
Australia , Austria, Bahamas, Belgium, Bermuda, Czech Republic, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland (Republic of Ireland), Israel, Japan, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Puerto Rico, Sweden, Switzerland, Taiwan.
First Class Mail
All orders to U.S., APO/FPO, and Puerto Rico are shipped via USPS First-Class Mail.
All orders to other countries are shipped via First-Class International Mail.
SHIPPING RATES AND TERMS
United States and APO/FPO
1. Payment: U.S. customers may order online using credit card.
USPS Postal Money Order is accepted from U.S. customers (50 states only) who want to order and pay by mail (please click the Payment Methods link for additional information regarding Postal Money Order purchases).
2. Shipping: The shipping/handling fee for U.S. orders of any size is only $4.95.
Our special "one rate" $4.95 shipping charge is applied to all U.S. and APO/FPO orders.
3. Virginia orders: 5% sales tax will be added at checkout.
4. U.S. and APO/FPO orders are shipped via USPS First-Class Mail.
5. U.S. orders are generally shipped within two business days of receipt of cleared payment.
APO and FPO - Checkout Procedures
1. Telephone number is required for online customs form.
2. Valid E-mail is required for online customs form.
3. Name of recipient is required.
4. Please enter APO or FPO in the CITY field during checkout.
5. Please enter region (AE, AA, AP) in the STATE field during checkout.
6. Select UNITED STATES from the drop-down list of countries, regardless of where recipient is stationed.
7. Please allow five days after payment clearance for shipment of APO/FPO orders.
Puerto Rico
Shipping rates to Puerto Rico are the same as U.S. (above).
Please see International Orders (below) for additional terms pertaining to all shipments outside the U.S.
Canada
1. We accept online credit card payment for Canadian orders.
2. Shipping Fee: The shipping fee for the first book is $6.95.
Please add $2.00 shipping/handling for each additional book.
Examples:
- One (1) book will be shipped to Canada for a shipping/handling fee of $6.95.
- Two (2) books will be shipped to Canada for a shipping/handling fee of $8.95, etc.
4. Canadian orders are shipped via First-Class International Mail.
5. Canadian orders are generally shipped within three business days of receipt of cleared payment.
6. Please see below for additional terms regarding International shipments.
United Kingdom
1. Payment: We accept online credit card payment for U.K. orders.
2. Shipping Fee: The shipping fee for the first book is $12.95.
Please add $2.00 shipping/handling for each additional book.
Examples:
- One (1) book will be shipped to U.K. for a shipping/handling fee of $12.95.
- Two (2) books will be shipped to U.K. for a shipping/handling fee of $14.95, etc.
3. U.K. orders are shipped via First-Class International Mail.
4. U.K. orders are shipped within three to five business days of receipt of cleared payment.
5. Additional policies regarding orders to U.K. are found elsewhere on this page:
- Where We Sell and Ship (above)
- Additional International Shipping Terms (below)
International Orders: Difficulty with Checkout?
Sometimes the checkout manager has difficulty processing addresses or phone numbers from locations outside the U.S.
If you encounter difficulty or an error message when trying to checkout, please email us your name, address, telephone number, and order items. We will then email you an invoice that is easily and securely processed outside the cart.
Please do not send your credit card payment information with your email request, as that information will be needed only when you pay for your merchandise. Thank you!
International Orders to Countries Other Than Canada and U.K.
Please see the list above (Where We Sell and Ship) for ordering availabilty.
1. Payment: We accept online credit card payment for international orders.
2. Shipping Fee: The shipping fee for the first book is $12.95.
Please add $2.00 shipping/handling for each additional book.
Examples:
- One (1) book will be shipped to eligible countries for a shipping/handling fee of $12.95.
- Two (2) books will be shipped to eligible countries for a shipping/handling fee of $14.95, etc.
Exception to international shipping fee: Puerto Rico orders are shipped at the U.S. shipping rates specified above, via USPS First-Class Mail. However, other terms listed here apply to Puerto Rico orders.
4. All international orders are shipped via First-Class International Mail.
5. Non-Canadian International orders are generally shipped within three to five business days following receipt of cleared payment.
6. Please see below for additional terms regarding International shipments.
Additional International Shipping Terms
1. First-time International customers may order a limit of three or less items.
2. All international customers must supply the following:
- A street address for shipping
- A valid email address
- A telephone number
3. Some international addresses will not fit the order form. If your address does not fit, please e-mail it to us, and we may email you for clarification if necessary.
4. A completed customs receipt will be filled out honestly, and attached to each international order. Buyer is responsible for payment of taxes, tariffs, duties, and any fees that may be assessed in his or her home country.
5. Delivery times may be impacted by delays during customs processing.
6. E-mail notification will be sent to each customer upon receipt of order.
7. Please allow up to three weeks from date of shipment until date of delivery. Delivery times can be delayed by customs procedures and other circumstances beyond the seller's control.
8. All shipping charges, to and from the buyer (both ways), will be applied to any international order that is refused at the time of delivery and returned to sender.
Satisfaction Guaranteed
1. If you are not satisfied with your purchase after it arrives, you may return it to us within 7 days of receiving the item for a full refund of the cost of the merchandise.
2. Please e-mail to indicate the item(s) that will be returned.
3. To qualify for refund, all returned books and recordings must be received in like-new, original condition.
4. All shipping charges, including the original package to the buyer and also the return shipping to the seller, will be paid by the buyer.
5. Returned items should be shipped to:
Red Dog Music Books
c/o Returns
P.O. Box 13341
Roanoke, VA 24033
